Tenant FAQs
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Can you hold a place before I apply?
No, we are unable to hold a property before an application is submitted. Once your application is approved, you will need to submit the security deposit by 5:00 PM the next business day to secure the home. -
Do I pay the first month’s rent and last month’s rent with my security deposit?
You are only required to pay the first month's rent and security deposit before move-in. The last month’s rent is not collected upfront and must be paid as scheduled per the lease agreement. -
How old do you have to be to apply?
All applicants must be at least 18 years old to apply, and each adult occupant must complete a separate application. -
Is the deposit refundable?
Yes, the security deposit is refundable, provided there are no damages beyond normal wear and tear, unpaid rent, or other lease violations. A 30-day written notice and a forwarding address are required for processing your refund. -
You have a property I want to rent. How do I apply?
You can apply online through our application portal. Each adult applicant must fill out a separate application and pay the application fee. We’ll process your application once all documents are submitted. -
How do I pay rent?
Rent can be paid via electronic payment. -
I want to get a pet. What should I do?
You must create a PetScreening profile and receive approval before bringing a pet onto the property. Unauthorized pets may result in fees or lease violations. Breed restrictions apply, and assistance animals follow a separate, no-fee process. -
I want to move out, but my roommate wants to stay. What should I do?
You’ll need to contact us to discuss options. The remaining roommate may be required to reapply or sign a new lease, and your name may only be removed once approved. Please do not assume you are released from the lease without written confirmation. -
My lease expiration is coming and I want to move out. What should I do?
You must provide written notice at least 30 days before your lease ends to avoid automatic renewal. Oral notice is not accepted, and strict adherence to the timeline is required.